Support

Customer Support

We’re With You
After the Sale

From OEM engineering and technical documentation to spare-parts support and successful case references — everything you need to buy with confidence and operate without disruption.

Contact Support → Browse FAQ
⚙️
Customization / OEM
Custom specs, branding & full OEM manufacturing
📄
Download Center
Data sheets, manuals, CE docs & product catalog
💬
FAQ
MOQ, lead time, certification, payment & shipping
🌍
Successful Cases
Real deployments across 80+ countries
24hEnquiry Response
7 daysSpare Parts Dispatch
12mStandard Warranty
80+Countries Served

Support Services

Four Ways We
Support Your Business

⚙️
01

Customization / OEM

Platform dimensions, load ratings, power systems (AC / DC / oil-free electric / diesel), RAL colours, branded livery and private-label CE documentation — all under one roof. Engineering drawings and pre-production samples before commitment to full production.

Explore OEM Options →
📄
02

Download Center

One-page product data sheets, operator manuals, maintenance guides, wiring diagrams, CE declarations of conformity, and the full Chenlift product catalog — all available for free download without registration.

Go to Downloads →
💬
03

FAQ

Answers to the questions buyers ask most — MOQ, CE certification, lead times, OEM options, payment terms, shipping and packaging, warranty coverage, product comparison (scissor vs mast), and regional compliance (SABER, ANSI A92, NR-12).

Browse All Questions →
🌍
04

Successful Cases

Real deployments in warehousing, construction, manufacturing, retail, aviation, and cold-chain logistics. See how companies across Europe, Southeast Asia, the Middle East, and the Americas use Chenlift platforms in their operations.

View Case Studies →

Our Commitment

What “After-Sales Support”
Actually Means at Chenlift

24h
24-Hour Response SLA
Every enquiry — whether a technical question, warranty claim, or spare-parts request — receives a substantive response within 24 hours during Chinese business hours (GMT+8). WhatsApp typically gets a response within a few hours.
7d
Spare Parts in 7 Days
Common spare parts for all current and recent-legacy models are kept in stock at the Suzhou factory. Confirmed orders are dispatched within 7 days worldwide via DHL, FedEx, or UPS express, with tracking provided.
12m
12-Month Machine Warranty
Standard 12-month warranty covers structural, hydraulic, electrical, and drive systems from date of shipment. Defective parts replaced free of charge and dispatched within 7 days. Extended 24-month warranty available on request.
🎥
Remote Commissioning & Troubleshooting
Video-call technical support in English and Chinese covers first-start procedures, commissioning checks, and fault diagnosis. Our after-sales engineers have guided customers through commissioning on five continents.
📋
Full Documentation Package
Every Chenlift shipment includes an operator manual, maintenance guide, wiring diagram, spare-parts list with part numbers, CE Declaration of Conformity, and QC inspection report — in English as standard, other languages on request.
🔍
Third-Party Inspection Support
Pre-shipment inspection by SGS, Bureau Veritas, TÜV, Intertek or your own nominated inspector is fully supported. Arrange at order placement so the production schedule accommodates the inspection date.

Get in Touch

Talk to Our
Support Team

💬
WhatsApp — Fastest+86-13951119762
 ✉
Emailsales@chinaliftplatform.com
 📞
Phone (GMT+8)+86-512-67339762